Sync and Ready should both be solid If the modem is not connected Double check the connection between the modem and the cable outlet. One person found this helpful. In the top right of the IP Configuration window, make sure the drop down box shows your network card or USB cable modem. To verify you are getting an IP address, do the following: Working Cable Modem – No connection through Router. Hi everyone, First off, let me just say that I appreciate the help you provide here on the forums.

Uploader: Faugis
Date Added: 20 June 2013
File Size: 26.79 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 93055
Price: Free* [*Free Regsitration Required]

Please enter a question. I found that you can use your own modem.

Disable or uninstall any firewall software you have. I think their executives have enough of it for several lifetimes.

Internet connection problems with Webstar cable modem.

He didn’t ask for model number or anything else. When directly connected to the pc, if you go into the network settings, does it show the network connection to be ‘disconnected’ or disabled? Skip to main content Skip to navigation.

If you get Request timed out, type “ping Make sure there are no noticeable problems with the cable. The one I received did not have Cisco on the outside of it.


The error on the page said that it was not on the compatible list even though it was the same modem I was renting. So don’t tell TWC you have a Webstar or they may not authorize it. If the cable modem does establish a connection, reboot your computer and try connecting to the internet.

When I received it I called into their tech supporttold the various levels of people I spoke to that I had my own modem. Virus Problem, Please Help. This will open a command prompt window. I purchased this moden to replace the modem leased from TWC. I’ve called my ISP and they insist that it’s not the modem and haven’t helped me whatsoever, Prooblem called Scientific Atlanta and they told me it could be a MAC Filtering issue – I tried to remedy that, but I still got nothing.

I am having problems with my cable modem internet service. | Rainier Connect

No comment from him. Check your configuration Your computer may have an incorrect setting.

Computer powers off in sleep mode I needed a modem for a new internet connection in upstate NY with Provlem Warner. The time now is Make sure all the connections are secure.

Working Cable Modem – No connection through Router

First, I know this is not an issue that will be solved by power cycling. I’m seriously thinking of doing the csble for my Dad, but with the Comcast merger happening, I will do a little more research first, since these modems are very old, in tech years. You do not need to move the entire computer to a different jack, just the cable modem. At the prompt, type “ipconfig” and press your Enter key.


Internet connection problems with Webstar cable modem. – Tech Support Forum

No Ethernet adapter Local Area Connection: Remove Advertisements Sponsored Links. Dear Comcast, I won’t use your email service It concerned me the first time it happened, but address OK.

What I did that finally worked: The “Power” and “Cable” lights are lit solid green. I had it set up to work with my Linksys aedress, and everything was working fine. Turn on the modem, wait for a steady connect light.