If you have upgraded a computer with Windows XP to Vista and the drive was working in XP but is no longer working correctly in Vista, start at Step 4 to remove the upper and lower control filters from the registry step by step. Once you have installed the updates or if no updates were available, continue to the next step. Select the LowerFilters value and press the Delete key. If a drive name is shown with an alert icon the drive icon is marked with an alert symbol, , double-click the drive name to find more information. Turn on the computer.

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Reset the computer power Under certain writing conditions the drive might lose communication with Windows – even after restarting V3571au. For example, Pavilion pf. Select the drive name, click the uninstall button, and wait about five seconds. Use step 5 to make the disc burning software detect the drive.

HP and Compaq Desktop PCs – CD/DVD Drive Is Not Detected (Windows Vista) | HP® Customer Support

Close Device Manager and skip to Step 2 to reset power and reseat the drive cables if necessary. Gently remove both the data cable and the power cable from the back g3751au the CD drive. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software.


Be very careful to not dislodge other cables. After Roxio Creator has been uninstalled, v7351au the computer.

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Close the registry editor and restart the computer. Click Startand enter ” regedit ” into the Start Search field. Once you have installed the updates or if no updates were available, continue to the next step. If a drive name is shown with a disabled icon the drive icon is marked with an arrow pointing down,v3751aau drive has been disabled. This xpp requires Javascript. Select New and Multi-String Value.

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The following procedure is an example of how to correct a No drive detected message in Roxio Creator Basic v9. Be careful not to slide skin along any interior metal edge of the computer.

Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. If Windows does not recognize the drive, repeat Step 1 to see v375au the drive name appears in Device Manager and troubleshoot disc burning software if needed. If not, continue to the next step.


If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. Asia Pacific and Oceania. Whenever a User Account Control window opens, click Continue. To reset the BIOS: To correct the problem and allow the software to detect the drive again, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.

The Virtual Agent is currently unavailable. Click Startand then X; Panel. Device installed successfully message. Select Restart the computerand click Finish.

HP and Compaq Desktop PCs – CD/DVD Drive Is Not Detected (Windows Vista)

Turn on the computer. Right-click the drive name and select Enable.

Drives in Device Manager. If the 3v751au name appearsthe drive is recognized by the BIOS and should also be recognized by Windows. For more information, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English. Europe, Middle East, Africa.