Have you made any recent changes to your computer? This thread is locked. Using Fingerprint reader before registering If you swipe your finger across the fingerprint reader before it is set up, the Access Manager opens a logon wizard window and prompts you for information. Modifications of the settings are at your own risk. Tell us about your experience with our site.

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An image is attached showing both the device manager and the control panel!

HP Probook s Fingerprint Sensor not working – Microsoft Community

Message 1 of 4. Modify your browser’s settings to allow Javascript to execute. If you can get into a search of your computer, looking up HP protect tools will usually direct you right to the set up.

After reboot HP Protect Tools as before would enroll my lrobook, but again no prompt at windows login came to log in with fingerprint. HP usually hides their credentials manager, and it’s even harder to find in Windows 8. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

RizwanPasha Replied on April 29, If you need to start over during the fingerprint registration process, right-click the highlighted finger on fingerprunt screen, and then click Start Over.


HP Probook 4540s Fingerprint Sensor not working

Verisoft Access Manager can manage all of your secure accounts and the required user names and passwords by recognizing your fingerprint.

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Contact HP Consumer Support http: Are you able to login to the computer with the alternate login method like entering the password?

Javascript is disabled in this browser. Tell us about your experience with our site. I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running: I installed the drivers in roughly this order: After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook s:.

Before you can use the fingerprint reader, you must set up the fingerprint reader by registering your fingerprint with the Access Manager.

Identifying the fingerprint reader A fingerprint reader provides extra security for the computer. After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook s: Modifications of the settings are at your own risk.

Message 4 of fingerprlnt. A message displays if the scan is not accepted. The Verisoft Access Manager by Bioscrypt uses the fingerprint reader to identify a person, and controls access to Windows or other secure systems.


This topic has been archived. Asia Pacific and Oceania. Select a finger shown on the hand graphic, and then slowly swipe your finger across the sensor. Please HP provide a solution. I just got a new probook today, and it didn’t default to set up the fingerprint scanner.

HP ProBook s Fingerprint Scanner Board & Cable – 8k | eBay

If prompted to register a second fingerprint, click a different finger on the hand graphic, and then repeat steps 5 and 6. Follow the steps below to set up the fingerprint scqnner.

How does HP install software and gather data? Multiple people can be registered to use the fingerprint reader if each person has an individual computer logon account. Details of the problem and steps I took to install drivers: One of the squares below the hand graphic will change color when the scan is accepted. Swipe the same finger across the sensor again until all four squares change color, and then click Next to register the 5440s print.